https://jobs.co.uk/job/it-support-analyst-1st-2nd-line-birmingham-circle-recruitment--086f62c1-d9b2-4a72-b1e8-a8837f03bb16 RSS feed for IT Support Analyst - 1st / 2nd line - Birmingham at Circle Recruitment. en-gb Tue, 28 Apr 2026 00:01:34 GMT https://jobs.co.uk/job/it-support-analyst-1st-2nd-line-birmingham-circle-recruitment--086f62c1-d9b2-4a72-b1e8-a8837f03bb16 https://jobs.co.uk/job/it-support-analyst-1st-2nd-line-birmingham-circle-recruitment--086f62c1-d9b2-4a72-b1e8-a8837f03bb16 Mon, 27 Apr 2026 11:56:43 GMT Location: Birmingham | Salary: 27000.00-27000.00 Annual | Type: Permanent | IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham.In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.Experience required:Minimum 12+ months of experience in a similar 1/2 line IT support role.Working with helpdesk software, MS Office 365 and Windows 11Excellent understanding of various systems and a passion for learning about new and upcoming technology and softwareAbility to find solutions and assist staff at all levelsExcellent communication skillsAbility to prioritise tasks and deliver on deadlinesEnthusiastic, hardworking and a team playerJob Role Responsibilities:Provide 1 / 2 Line IT Support via phone / email / service management toolsBuilding and configuring desktopsProvide Microsoft Office 365 supportCarry out Active Directory tasksAble to support users remotely and on-premisesRoll out software centrally and manuallyOffer user laptop health checksAdhere to ... Permanent