https://jobs.co.uk/job/it-support-analayst-cbsbutler-holdings-limited-trading-as-cbsbutler--ceeeb91e-004c-47b4-b1a4-d72231eaae50 RSS feed for IT Support Analayst at CBSbutler Holdings Limited trading as CBSbutler. en-gb Wed, 16 Sep 2026 00:41:00 GMT https://jobs.co.uk/job/it-support-analayst-cbsbutler-holdings-limited-trading-as-cbsbutler--ceeeb91e-004c-47b4-b1a4-d72231eaae50 https://jobs.co.uk/job/it-support-analayst-cbsbutler-holdings-limited-trading-as-cbsbutler--ceeeb91e-004c-47b4-b1a4-d72231eaae50 Mon, 14 Sep 2026 23:00:00 GMT Location: Oxfordshire | Salary: Negotiable | Type: Permanent | 1st Line Support Analyst | Oxford | Hybrid A growing Top 35 professional services and accountancy firm is looking for a 1st Line Support Analyst to join its Oxford team. This is a permanent, full-time role offering hybrid and flexible working, with excellent opportunities for technical development and career progression. The Role You''ll be the first point of contact for IT support across the business, providing friendly and effective technical assistance to users. Key responsibilities include: Resolving 1st line issues across hardware, software, Microsoft 365 and user accounts Managing IT tickets from logging through to resolution Supporting Active Directory, access requests and device provisioning Prioritising incidents against SLAs and escalating more complex issues Supporting IT upgrades, deployments and wider technology projects Maintaining accurate IT records and identifying service improvements Reporting potential security incidents or risks About You We''re looking for: 1-2 years'' experience in 1st Line IT Support or a Service Desk role Basic Active Directory experience Experience with an ITSM platform such as ServiceNow, Freshservice or Jira... Permanent