IT Support Analayst

1st Line Support Analyst Oxford HybridA growing Top 35 professional services and accountancy firm is looking for a 1st Line Support Analyst to join its Oxford team.This is a permanent, full-time role offering hybrid and flexible working, with excellent opportunities for technical development and career progression.The RoleYou''ll be the first point of contact for IT support across the business, providing friendly and effective technical assistance to users.Key responsibilities include:Resolving 1st line issues across hardware, software, Microsoft 365 and user accountsManaging IT tickets from logging through to resolutionSupporting Active Directory, access requests and device provisioningPrioritising incidents against SLAs and escalating more complex issuesSupporting IT upgrades, deployments and wider technology projectsMaintaining accurate IT records and identifying service improvementsReporting potential security incidents or risksAbout YouWe''re looking for:1-2 years'' experience in 1st Line IT Support or a Service Desk roleBasic Active Directory experienceExperience with an ITSM platform such as ServiceNow, Freshservice or JiraGood troubleshooting skills across hardware, software and basic networkingStrong communication and customer service skillsExcellent attention to detail and organisational skillsGood Excel skills and the ability to learn new systems quicklyA proactive, positive and collaborative ..... full job details .....