IT Support Agent

Join us as our Mac Support Specialist at Peregrine Resourcing.

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.  

How Specialist Talent Works: 

At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. 

The Role

We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organization.

Responsibilities:

• Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.)
• Troubleshoot hardware, software, network, and system-related issues specific to Apple products
• Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji)
• Install and maintain macOS updates, patches, and software packages
• Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares)
• Educate users on best practices and usage of Apple devices
• Work closely with other IT team members to resolve cross-platform compatibility issues
• Maintain detailed documentation of support tickets, resolutions, and procedures
• Provide feedback to improve tools, systems, and processes supporting the Apple environment

Required Skills & Experience

• Proven experience in a technical support or helpdesk role, specializing in macOS and Apple hardware
• Deep understanding of macOS, Apple ecosystem, and iOS device management
• Strong diagnostic and problem-solving skills
• Excellent communication and customer service skills
• Ability to explain technical issues to non-technical users

Desirable Qualifications:

• Apple Certified Support Professional (ACSP) or similar certification
• Familiarity with ITIL or similar service management frameworks
• Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.)

Personal Attributes:

• Passionate about Apple technology and user experience
• Self-motivated and proactive in solving problems
• Able to work independently and as part of a team
• Calm under pressure and capable of handling multiple tasks
• Strong attention to detail and commitment to quality service

About us: 

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.

Our culture: 

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility. 

Our commitment to diversity:  

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit our clients as we assist them in becoming more diverse.