Negotiable
Overview
This is a fantastic opportunity for someone looking to grow their IT career in a hands-on, fast-paced environment. As IT Support Assistant, you''ll play a vital role in ensuring the smooth running of our IT infrastructure while gaining broad exposure to real-world systems and business operations. You''ll work closely with our experienced Head of IT, who is committed to mentoring and supporting your development.Location and Work Arrangement
Location:
Salbrook Road, Salfords (with flexibility to travel to Bancroft Road, Reigate, as required). You will need to be a car owner to drive between locations.Reports to:
Head of ITType:
Full-time, Office based 5 days a week, Monday to Friday 8:30 am to 5:00 pm (may be some flexibility to work from home).Key Responsibilities
Provide first-line support for hardware, software, and network issues.Configure and maintain laptops, desktops, mobile devices, and printers.Support users with common applications (e.g., Microsoft Office).Perform basic Active Directory tasks such as account creation and password resets.Troubleshoot network connectivity problems (wired and wireless).Carry out routine system checks and preventative maintenance.Assist with IT-related projects and system upgrades.Learn and support the business''s core FileMaker database system, contributing to automation and process improvement initiatives.What We''re Looking For
Essential Skills and Qualifications
Demonstrated interest in Information Technology (through work, study, or personal projects).Basic understanding of:Windows Server and desktop operating systemsPC hardware components and troubleshootingNetwork principles (e.g., TCP/IP, wireless access)Active Directory fundamentalsFamiliarity with standard office software such as Microsoft Office.Strong analytical and problem-solving skills.Ability to explain technical concepts to non-technical users.Self-motivated, with the ability to manage tasks independently and as part of a team.1-2 years\'' experience in an IT support role or relevant educational background.Desirable Attributes
Exposure to scripting languages (e.g., PowerShell, Python).Understanding of relational databases and system workflows.Organised, reliable, and punctual.A positive, proactive attitude with a willingness to learn.Helpful and patient when dealing with end users.Development and Growth Opportunities
Take ownership of support areas as your confidence grows.Receive training in FileMaker development - a rare and valuable business skill.Get involved in automation and digital transformation initiatives across departments.Gain real-world experience with infrastructure, networking, and software administration.Why Work With Us
Mentorship from an experienced Head of IT.Diverse exposure across systems, software, and hardware.Opportunities to shape internal processes and support innovation.A positive, team-oriented environment where your input matters.Our Benefits
22 Days Annual Leave.Extra Day Off for Your BirthdayLong Service AwardsMedicash Health and Wellbeing ProgrammeDiscounts with retailers and servicesEmployee Assistance ProgrammeStaff DiscountPerformance Development Reviews (PDRs)Performance-related pay and BonusChristmas BonusRDO Company paid Learning and DevelopmentExternal Training Courses LoanGroup Income Protection Scheme. Employees who are off sick and unable to work indefinitely will receive 75% of their annual salary paid until State Retirement AgePension Salary Sacrifice. A way to boost your pension contributions while reducing your tax and National Insurance liabilities.Company Sick PayCompany paid Bereavement LeaveCycle to Work SchemeEnhanced Paternity Pay - RDO pay full pay for 2 weeks.Enhanced Maternity Pay - RDO pay full pay for the first 3 months. Then Statutory Maternity Pay for the next 26 weeks.Enhanced Carer\''s Leave Pay - RDO pay full pay for 1 week per year.Enhanced Neonatal Care Pay - RDO pay full pay for 4 weeks.Free parkingCompany ..... full job details .....
Negotiable