IT Site Services Engineer

Portsmouth, Voyager Park£30,000-£34,000 per annum plus 30 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work schemeAbout the RoleAs an IT Site Services Engineer, you will be the primary customer-facing technical expert on-site, delivering hands-on technical resolution and exceptional support for all end-user device issues, including hardware, software, and network queries. A critical component of this role is serving as a WMS (Warehouse Management System) super user to troubleshoot device issues directly on the operational floor, focusing on rapid resolution, high end-user satisfaction, and proactive maintenance of site-based equipment.As part of your key responsibilities you''ll:Respond to, log, and resolve support requests and incidents within agreed service levels.Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals.Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment.Configure and deploy new hardware and software, ensuring all end-user devices are business-ready.Maintain accurate records of on-site IT assets to support the inventory management process.Engage effectively with site staff and non-technical users to understand and resolve their issues, actively seeking feedback.About YouWe''d love you to have ..... full job details .....