IT Services Technician

About the Role At Barchester Healthcare, technology plays a critical role in supporting the delivery of outstanding care and operational excellence across our homes and support functions. We are looking for a proactive and technically skilled IT Services Technician to join our IT team and help ensure the availability, security and performance of our IT services nationwide. In this varied and hands-on role, you will support the monitoring and maintenance of our IT infrastructure, helping to identify and prevent issues before they impact users and services. You''ll work closely with the wider IT team and Services Desk to provide effective support, resolve performance issues and contribute to the continuous improvement of our network and systems environment. This is an excellent opportunity for someone with strong infrastructure and networking knowledge who enjoys problem-solving, continuous learning and delivering excellent customer support in a fast-paced environment. What You''ll Be Doing Network and Infrastructure Monitoring Monitor server and network performance across the IT estateSet up and maintain monitoring solutions to support proactive IT service managementAnalyse network performance and implement corrective actions to resolve issues and improve reliabilityMonitor and maintain network servers, including supporting upgrades and improvementsDocument processes and maintain network performance metrics and reportingKeep up to date with emerging technologies and identify ..... full job details .....