IT Services Manager

IT Services Manager IT Services Manager Plymouth, Devon (Remote role with travel to client sites) c£40,000 per year 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc. The Opportunity: Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple sites. You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement. You will also be working closely with the Head of IT and Infrastructure and you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders. NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation. Role and Responsibilities: Leading company-wide IT service operations and BAU delivery Line managing Service Leads and the central Service Desk Owning incident, request, problem and change processes Managing IT procurement, assets and supplier relationships Acting as the key operational escalation point Driving service consistency, standards and continuous improvement Own the solution architecture, design and optimisation of operational IT systems including Service Desk tooling and device workflows Collaborate with Infrastructure, and Governance Leads to ..... full job details .....