https://jobs.co.uk/job/it-service-transformation-and-operations-lead-proactive-appointments--928d5b58-35db-4cee-98a8-b242b9c3c34e RSS feed for IT Service Transformation and Operations Lead at Proactive Appointments. en-gb Tue, 25 Aug 2026 23:24:55 GMT https://jobs.co.uk/job/it-service-transformation-and-operations-lead-proactive-appointments--928d5b58-35db-4cee-98a8-b242b9c3c34e https://jobs.co.uk/job/it-service-transformation-and-operations-lead-proactive-appointments--928d5b58-35db-4cee-98a8-b242b9c3c34e Tue, 25 Aug 2026 11:55:58 GMT Location: Liverpool | Salary: 10000-500000 Annual | Type: Permanent | IT Service Transformation and Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation and Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation. You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users, making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing team culture. Key Responsibilities Technology and Platform Transformation: Lead the optimisation and transformation of the ManageEngine ServiceDesk Plus Cloud platform, ensuring it effectively supports both retail and corporate environments. O... Permanent