IT Service Transformation and Operations Lead

IT Service Transformation and Operations Lead Outside IR35 - Hybrid Our client is looking for an experienced IT Service Transformation and Operations Lead to take ownership of a significant transformation programme across their technology support and operational environment. This is a high-impact leadership role for someone who can combine technology, operational excellence and people transformation. You will be responsible for modernising the way IT support is delivered across a large estate and corporate Head Office, while creating a more efficient, empowered and customer-focused technology function. The organisation supports multiple locations and 200+ Head Office users, making this a complex and highly visible environment where technology availability is critical to day-to-day operations. You will play a pivotal role in reducing operational inefficiencies, improving user experience, introducing automation and developing a high-performing team culture. Key Responsibilities Technology and Platform Transformation: Lead the optimisation and transformation of the ManageEngine ServiceDesk Plus Cloud platform, ensuring it effectively supports both retail and corporate environments. Operational Transformation: Review existing processes, workflows and operating models, identifying opportunities to improve efficiency, performance and customer experience. People and Culture: Rebuild team morale, reduce operational pressure and create clear development and progression opportunities ..... full job details .....