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Contract

IT Service Team Lead (SC)

Filton
money-bag £250 - £280/day
Posted Yesterday

IT Service Team Lead
Location: Bristol - Abbeywood
Contract: 6 months (with likely extension)
Clearance: SC Cleared (Must hold Active SC)

We''re supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function.

You''ll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience.

This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment.

Key responsibilities:

  • Lead and motivate a team of engineers to deliver compliant IT services

  • Host daily calls and ensure issues are resolved effectively

  • Engage with service managers and stakeholders to maintain smooth delivery

  • Use reporting and data to drive performance and resource forecasting

  • Manage escalations, complaints, and process improvements

  • Conduct regular 121s and ensure high team engagement

What we''re looking for:

  • Strong leadership and organisational skills

  • Experience managing IT service delivery teams

  • Good understanding of Windows and Office tools

  • Excellent customer service and communication skills

  • ITIL knowledge/accreditation

  • Active SC Clearance is essential

If you''re looking for your next leadership role in IT service delivery, apply today.

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