IT Service Operations Manager

IT Service Operations Manager - 24/7 Technology OperationsLeeds£60,000 - £65,000 + 15% shift allowance, car allowance, bonus We''re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds. This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat) This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement. You''ll need: Proven experience leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds - on-site 24/7 rotating shifts, including nights and weekends If you''re an experienced IT Operations leader looking for a high-impact role, get in touch for a confidential discussion. ..... full job details .....