IT Service Operations Manager

IT Service Operations ManagerSheffield (Hybrid - 3 days office / 2 days home) salary £45,000 - £50,000 + bonus Are you an experienced IT Service leader ready to step up and put your own stamp on a service operation that''s about to be reshaped for the future? Elevation Tech and Transformation are working exclusively with a leading Sheffield-based business to find their next IT Service Operations Manager. This is a genuine opportunity to lead a well-established, high-volume service function during a period of real investment and transformation. You''ll take ownership of IT Service Operations for a UK-wide organisation supporting 3,000+ users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset and Configuration Management, ITSM platform development and third-party supplier performance. What you''ll be doing Leading, developing and motivating a Service Desk and Service Operations team, building a positive, accountable and customer-focused culture Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management Driving Major Incident Management, coordination, communication, escalation and rapid service restoration Championing continual service improvement through automation, self-service, and AI-enabled capabilities on a modern ITSM platform Building strong relationships with business stakeholders, senior leaders and strategic suppliers ..... full job details .....