IT Service Manager

IT Service Manager Monday-Friday 9am-5pm £45,000-£47,000 DOE Manchester Are you an experienced IT Service Manager looking for your next challenge? Do you want to work for a fast growing business where you can make a genuine difference? The IT Service Manager will take ownership of the day-to-day delivery and management of IT services across the business, ensuring a reliable, secure and responsive technology environment that supports the needs of the business. Working with a small internal IT team and external technology partners, the role will establish and embed effective IT Service Management (ITSM) practices, improve operational performance and strengthen the relationship between Technology and the wider business. The successful candidate will combine strong technical knowledge with effective people management, operational discipline and a proactive approach to continuous improvement. This is a hands-on leadership role, requiring someone equally comfortable resolving technical challenges, managing suppliers and developing the processes and people needed to deliver excellent IT services. Key Responsibilities IT Service Management: Oversee service desk operations, incident and problem management, change enablement and service performance. Team Leadership: Manage and develop the internal IT support team, establishing clear responsibilities, accountability and a customer-focused culture. Continuous Improvement: Identify and deliver improvements to IT services, processes ..... full job details .....