IT Service Manager

Key ResponsibilitiesIT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.Technical Support - Provide hands-on support across hardware, software, networks, and user issues.Cloud Administration - Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration.User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.Vendor and Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows.Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful but not required).Essential Skills and ExperienceStrong all-round IT capability across support, infrastructure, cloud, and service delivery.Experience with AWS and Azure environments.Ability to work independently and build structure in a transitioning IT landscape.Confident troubleshooting across Windows, networking, hardware, and business applications.Excellent communication and stakeholder management skills.Desirable SkillsUnderstanding of compliance or similar regulated environments.Exposure to SolidWorks, CAD, or engineering-focused IT environments.Experience bringing ..... full job details .....