IT Service Manager

About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.As an IT Service Manager within CDIO, you will be working on services that are actively being modernised, including moving away from legacy systems towards more flexible, cloud-based solutions. There is real opportunity to be involved in improving live services while they are evolving, not just maintaining them. The environment is increasingly data-led and technology-driven, giving you exposure to modern tools, automation, and new ways of working.You''ll gain experience in complex, high-volume services (like Corporation Tax) that have a direct impact on HMRC operations. CDIO offers the chance to develop service management skills in a large-scale, nationally critical environment.You''ll be part of a culture that encourages continuous improvement, innovation, and learning as transformation progresses.Job descriptionWorking as part of the Business Tax team, you will operate within CDIO''s Live Service function, supporting incident response, change delivery, and service improvement activities across complex, high-volume services.Person specification Strong analytical and problem-solving skills, especially under operational pressure. ..... full job details .....