IT Service Manager - Governance and Resilience

This 6 month FTC IT Service Manager position sits within the Governance and Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes.Client DetailsOur client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms and Infrastructure, Information Security, and Governance and Resilience teams working collaboratively in an agile delivery model.DescriptionAs IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices.Key responsibilities include:Operating and continuously improving governance and resilience (GandR) processes such as Change Enablement, Release Management, Service Validation and Testing, IT Risk and Controls, Service Catalogue and Configuration Management, and IT Service ContinuityCoordinating release governance to ensure controlled deployments with appropriate approvals, evidence, and business readinessSupporting audit readiness through evidence coordination, remediation tracking, and governance SME inputConducting technology risk and ..... full job details .....