IT Service Manager

We are looking for a full time IT Service Manager to join our busy IT Department. The IT Department provides all of Eton College''s information and communications technology services for more than 2,000 users, both inside and outside of the classroom. This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils. Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Main Duties Contribute and deliver on the IT strategy as part of the management team. Manage and develop the IT Helpdesk team members. Oversee the ticketing system to ensure 1st and 2nd line requests are categorised, prioritised and resolved in-line with agreed SLAs. Ensure P1 tickets are managed effectively, escalated and communicated appropriately and problem managed post resolution. Deliver effective problem management to reduce repeat incidents and reduce risk of failure. Proactively investigate and evaluate new processes, products and technologies that may be of use to the College, making recommendations and impact to the Director of IT. Ensure daily that all services are available for the smooth ..... full job details .....