IT Service Manager

ESP are recruiting an experienced IT Service Manager to join a well-established Managed Service Provider (MSP), supporting IT services onsite within a large education environment in London. This is a great opportunity for someone with a strong education IT background who enjoys combining service leadership with hands-on technical support. You''ll take ownership of day-to-day IT service delivery, working alongside another engineer to ensure staff and students receive a responsive, reliable and professional IT service. You''ll be the key point of contact for IT onsite - managing priorities, incidents and requests, supporting users, coordinating technical workload and working closely with senior stakeholders to make sure technology supports the wider needs of the organisation. The role would particularly suit an experienced Senior IT Technician, Network Manager, IT Manager or Service Manager who is ready to take greater ownership of IT service delivery while remaining technically hands-on. What you''ll be doing Taking ownership of day-to-day IT service delivery Coordinating workload and priorities alongside the onsite engineer Providing hands-on technical support and escalation Supporting Microsoft 365, Windows, networks and end-user devices Working with Active Directory, Windows Server, Azure/Entra ID and Intune Supporting Google Workspace and classroom technology Managing IT suppliers, assets and service providers Supporting cyber security, data protection and safeguarding ..... full job details .....