https://jobs.co.uk/job/it-service-management-specialist-randstad-technologies-recruitment--7788ab1d-f3ea-4fce-8770-c58b0a457d6f RSS feed for IT Service Management Specialist at Randstad Technologies Recruitment. en-gb Thu, 21 May 2026 18:36:08 GMT https://jobs.co.uk/job/it-service-management-specialist-randstad-technologies-recruitment--7788ab1d-f3ea-4fce-8770-c58b0a457d6f https://jobs.co.uk/job/it-service-management-specialist-randstad-technologies-recruitment--7788ab1d-f3ea-4fce-8770-c58b0a457d6f Wed, 20 May 2026 23:00:00 GMT Location: London | Salary: £110 - £115/day | Type: Contract | IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze operational metrics to identify risks, trends, and areas for continuous service improvement (CSI); present insights to senior leadership. Incident & Escalation Management: Manage internal customer technology escalations and assist in coordinating Priority 1 (P1) and Priority 2 (P2) incidents, including stakeholder communications. Governa... Contract