IT Service Management Analyst - HM Land Registry - EO

Location Plymouth, South West England, PL6 5WS About the job Job summary An exciting opportunity has arisen at HM Land Registry (HMLR) for an IT Service Management Analyst. Your priority will be to help our customers receive a great service and ensure they are handled with courtesy and integrity. You will handle operational delivery, work with service stakeholders, internal and external support teams and suppliers and ensure customers are at the heart of all interactions related to their services. Job description In this role, you will work closely with stakeholders, support teams and suppliers to ensure services are delivered effectively and meet agreed standards. You will monitor service performance, provide insight and reporting, resolve and prevent service issues, support the management of service changes, and identify opportunities for improvement. You will also help promote effective ITIL processes, support customer-focused service delivery and encourage teams to take ownership of continuous improvement and professional development. Person specification To be successful in this role you will have an understanding of IT infrastructure and/or IT operations with experience of Microsoft Office 365, Windows and Business Applications. You will have experience of: Working collaboratively as part of a multi function team, with the ability to interact and build working relationships with others, IT technicians, managers and users Working under pressure and delivering against ..... full job details .....