https://jobs.co.uk/job/it-service-management-analyst-fruition-group--662e8787-bf46-405b-bde6-cc2ed26368c6 RSS feed for IT Service Management Analyst at Fruition Group. en-gb Mon, 22 Jun 2026 17:29:37 GMT https://jobs.co.uk/job/it-service-management-analyst-fruition-group--662e8787-bf46-405b-bde6-cc2ed26368c6 https://jobs.co.uk/job/it-service-management-analyst-fruition-group--662e8787-bf46-405b-bde6-cc2ed26368c6 Mon, 22 Jun 2026 11:51:09 GMT Location: Leeds | Salary: 45000.00-45000.00 Annual | Type: Permanent | Job Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you''ll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It''ll offer the opportunity to lead on Change Management andamp; Major Incident Management, while also supporting governance, compliance, and continuous improvement. You''ll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service Management Analyst Responsibilities Manage the Major Incident process, ensuring rapid resolution, clear communication, and stakeholder confidence. Oversee Change Management activities, coordinating CAB processes and reducing operational risk. Lead Problem Management initiatives, including root cause analysis and preventative actions. Support Service Transition for new and changed services, ensuring operational readiness and compliance. Monitor, measure, and report on service performance agains... Permanent