IT Service Management Analyst

Job Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you''ll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It''ll offer the opportunity to lead on Change Management andamp; Major Incident Management, while also supporting governance, compliance, and continuous improvement. You''ll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service Management Analyst Responsibilities Manage the Major Incident process, ensuring rapid resolution, clear communication, and stakeholder confidence. Oversee Change Management activities, coordinating CAB processes and reducing operational risk. Lead Problem Management initiatives, including root cause analysis and preventative actions. Support Service Transition for new and changed services, ensuring operational readiness and compliance. Monitor, measure, and report on service performance against SLAs. Produce monthly service reports and lead regular service review meetings. Support Business Continuity and Disaster Recovery planning, including 6-monthly or annual BCP and DR testing and summary reporting. Design and implement lean ITSM processes aligned to ISO20000 and ISO27001 standards. ..... full job details .....