IT Service Level Desk Support

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests while delivering an excellent customer experience.The role offers the opportunity to further develop your technical skills within a large enterprise environment and gain exposure to a broad range of technologies, systems, and support processes.A Bit About the JobAt Aviva, we''re committed to providing a first-class service. We think, talk and act "customer", not tickets.As an IT Customer Service Analyst, you will:Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service channels.Diagnose, troubleshoot and resolve a wide range of IT incidents and service requests, escalating where appropriate.Remotely connect to user devices to investigate issues and implement fixes.Support a variety of technologies including Windows operating systems, Microsoft applications, cloud-based solutions, mobile devices, and hardware.Follow established support procedures and knowledge articles while applying logical problem-solving skills to more complex issues.Accurately record, manage and update incidents through the IT Service Management system.Work within agreed service levels and performance targets, ensuring timely resolution of ..... full job details .....