IT Service Improvement Manager

IT Service Improvement ManagerLondon - 5 days per week onsite (initially)Day rate - to be negotiated6-month contractWe are representing a well renowned company in the midst of transformation and change who are looking for an IT Service Improvement Manager to join their collaborative team.As the IT Service Improvement Manager, you will help tackle and improve a number of IT service challenges that have impacted end-user experience across areas including AV technology, printing, end-user computing, and workplace IT services. You will act as the focal point for identifying service issues, driving improvements, co-ordinating stakeholders, and ensuring quality experience for senior business leaders and end users.Key responsibilities:Conduct comprehensive assessments of current IT service issuesMonitor service performance and implement continuous improvement initiativesBuild relationships with senior stakeholders, executive assistants, and business leaders to understand pain pointsSupport the development of enhanced end-user support capabilities - there is scope for longevity in building a Tech Bar/walk-in support model for the businessWe are looking for:Proven experience within an IT Service Improvement position, with a track record of delivering service transformation initiativesExposure to managing and working with third-party suppliers and service providersAbility to work effectively across technical teamsStrong interpersonal and stakeholder engagement skillsIt would be a ..... full job details .....