IT Service Engineer

IT Service Desk Engineer Location: Cheltenham On-siteSalary: £27,500 £32,000 per annumJob Type: Permanent, Full-Time About the Role Our client is a well-established organisation with a varied and business-critical IT environment supporting users across multiple sites and remote locations. They are looking for an experienced IT Service Desk Engineer to join their IT Services team, providing professional and customer-focused 1st and 2nd line technical support. This is a hands-on role covering everything from desktop and hardware support through to networking, Microsoft technologies, telephony, AV and wider infrastructure. What You ll Do: Provide 1st and 2nd line technical support across multiple sites and to remote users Troubleshoot hardware, software, network and connectivity issues Support Windows client environments and Microsoft 365 Support Active Directory, Group Policy, DHCP and DNS Maintain and troubleshoot wired and wireless networks, VPNs and mobile connectivity Carry out basic network configuration, including VLANs and patching Install, configure, repair and upgrade desktops, laptops, tablets, printers and peripherals Support networked and local printing and copier hardware Configure and support network-connected devices such as IP cameras and access control systems Support mobile devices and smartphones Provide technical support for telephony and Microsoft Teams Set up and support projectors, displays, interactive boards and other AV equipment Provide technical ..... full job details .....