IT service desk technician

My client was established in 2009 and is seen as a world-leading OEM across a number of Engineering industries. As the IT Service Desk Technician, you are responsible for being the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software, and network issues. This individual will diagnose and resolve problems, guide users through solutions, and manage service desk tickets within defined service level agreements. What we would like from the IT Service Desk Technician:An open and positive character who is looking to learn new skillsSomeone who is happy to take on new tasks but can ask for help when requiredHas some experience of Microsoft Office, Windows and Active DirectoryHas a basic understanding of networking concepts such as TCP/IP, DNS and DHCPHas a basic understanding of virtualisation technologies and principlesUnderstands the importance of cybersecurity principles and their applicationIs happy to work independently or collaborate effectively with other IT teamsWilling to work flexibly, as workloads dictate, including out-of-hours when required What we offer the IT Service Desk Technician:Salary between £38,000 to £43,000 doeAnnual bonus25 days annual leave Christmas shutdownPrivate Medical Care5.5% employer pension contribution and uncapped for the employeeLife InsuranceCar Scheme If this opportunity as an IT Service Desk Technician is of interest to you, don t hesitate to get in touch asap! Click to apply or ..... full job details .....