IT Service Desk Technician

IT Service Desk TechnicianFull time, permanent (shift pattern between 08:00 - 17:30)To provide technical support to both internal and external employees, assisting them with Hardware and Software problems via phone, email, remotely or onsite. This role requires the individual to have the willingness to learn and want to aid in supporting all aspects of IT Support, assisting other IT Teams where required, including Infrastructure and Development.Whilst no previous IT Experience is needed, the individual must show a strong passion for IT and be able to demonstrate a good understanding of how Computers and Systems work. The role will be suited to someone who seeks a position in which they can develop their skills and knowledge working as a key part of a Team.This is a great opportunity to take your hobby to the next level, or further develop yourself as a Service Desk Technician, with great opportunities to progress throughout all areas of the IT department.How you will help us and what you can expectTroubleshoot laptop, mobile and system problems, diagnose and solve hardware/software Incidents/problemsBe the first point of call for all our usersEscalating IT issue to the Service Desk Supervisor where necessaryIncident and problem managementCompleting Internal user moves including patching and cablingAsset/Configuration, Item ManagementPerforming basic administrative support duties, as required, to meet specific operational objectivesSetting up new users and disabling expired ..... full job details .....