IT Service Desk Technician

Service Desk Technician - IT and TelecomsSalary: £25 30k per annumSetting: Office-based Sheffield City CentreHours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-roundLeave: 20 days plus bank holidaysAmvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients'' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.Essential Requirements:As this is a technical support role, good root-cause analysis skills are a must.Much of the job will involve talking to customers and suppliers over the phone you must have good ..... full job details .....