IT Service Desk Technican

IT Support TechnicanAn exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues'' values to align with ours, trusting them to be genuine, responsible, and committed to making a difference.We are proud to be building a diverse workforce and welcome applications from all backgrounds.About the RoleWe''re looking for a natural problem solver who can go beyond simply responding to queries. You''ll have the curiosity and capability to identify root causes, helping to implement improvements that continually enhance our IT service.You''ll be based mainly at our Head Office, but you''ll also support our branch network, so occasional travel will be required-giving you variety and exposure across the organisation.Key ResponsibilitiesIn this role you will:Serve as the first point of contact for colleagues requiring technical assistance via phone or emailTroubleshoot, diagnose, and resolve hardware and software issuesDeliver a high standard of customer service, resolving issues efficiently and professionallyProvide deskside support at Head Office and occasionally within the branch networkManage support tickets, ensuring issues are driven through to resolutionFollow up with colleagues to confirm that issues have been fully resolvedCreate and maintain technical documentation, including software installation, hardware configuration, and ..... full job details .....