https://jobs.co.uk/job/it-service-desk-team-leader-randstad-technologies-recruitment--eaaf48e5-eb11-44ee-a654-ae4ef2f8878b RSS feed for IT Service Desk Team Leader at Randstad Technologies Recruitment. en-gb Mon, 29 Jun 2026 22:58:07 GMT https://jobs.co.uk/job/it-service-desk-team-leader-randstad-technologies-recruitment--eaaf48e5-eb11-44ee-a654-ae4ef2f8878b https://jobs.co.uk/job/it-service-desk-team-leader-randstad-technologies-recruitment--eaaf48e5-eb11-44ee-a654-ae4ef2f8878b Sun, 28 Jun 2026 23:00:00 GMT Location: Fareham | Salary: £35000 - £40000/annum | Type: Contract | Job Title: IT Service Desk Team Leader/Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: -40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance: Co... Contract