https://jobs.co.uk/job/it-service-desk-team-leader-randstad-technologies-recruitment--359621b0-94f7-411e-b33b-df5f8912cfcb RSS feed for IT Service Desk Team Leader at Randstad Technologies Recruitment. en-gb Thu, 23 Jul 2026 18:41:52 GMT https://jobs.co.uk/job/it-service-desk-team-leader-randstad-technologies-recruitment--359621b0-94f7-411e-b33b-df5f8912cfcb https://jobs.co.uk/job/it-service-desk-team-leader-randstad-technologies-recruitment--359621b0-94f7-411e-b33b-df5f8912cfcb Mon, 20 Jul 2026 23:00:00 GMT Location: Fareham | Salary: £200 - £220/day | Type: Contract | IT Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support / Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior Analyst, or Supervisory IT support role. Strong technical skills in Windows/macOS , Microsoft 365 , Active Directory , and basic networking (VPNs, TCP/IP). Solid understanding of ITIL princip... Contract