https://jobs.co.uk/job/it-service-desk-team-leader-randstad-delivery--8bd7fc9e-a15f-4a48-80db-42bef3f4b38c RSS feed for IT Service Desk Team Leader at Randstad Delivery. en-gb Wed, 26 Aug 2026 18:15:33 GMT https://jobs.co.uk/job/it-service-desk-team-leader-randstad-delivery--8bd7fc9e-a15f-4a48-80db-42bef3f4b38c https://jobs.co.uk/job/it-service-desk-team-leader-randstad-delivery--8bd7fc9e-a15f-4a48-80db-42bef3f4b38c Tue, 25 Aug 2026 23:00:00 GMT Location: Portsmouth | Salary: £40000/annum | Type: Contract | IT Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: -40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality Assurance: Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy. Reporting: Generate and ana... Contract