https://jobs.co.uk/job/it-service-desk-team-leader-randstad-delivery--75d69fd9-1fb6-4606-8e21-7a95080bce5a RSS feed for IT Service Desk Team Leader at Randstad Delivery. en-gb Thu, 27 Aug 2026 17:44:25 GMT https://jobs.co.uk/job/it-service-desk-team-leader-randstad-delivery--75d69fd9-1fb6-4606-8e21-7a95080bce5a https://jobs.co.uk/job/it-service-desk-team-leader-randstad-delivery--75d69fd9-1fb6-4606-8e21-7a95080bce5a Thu, 27 Aug 2026 11:52:33 GMT Location: Portsmouth | Salary: 40000.00-40000.00 Annual | Type: Contract | IT Service Desk Team LeaderLocation: PortsmouthContract length: Up to 6 months Pay rate: 40,000 per annum equivalentRole PurposeThe IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk.Key ResponsibilitiesTeam Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development.Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes.Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams.Quality Assurance: Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy.Reporting: Generate and analyse weekly/monthly performance reports (... Contract