https://jobs.co.uk/job/it-service-desk-team-leader-queens-university-belfast--d7d7dfe8-c13e-4944-b806-6e207195301c RSS feed for IT Service Desk Team Leader at Queen's University Belfast. en-gb Tue, 07 Jul 2026 15:59:32 GMT https://jobs.co.uk/job/it-service-desk-team-leader-queens-university-belfast--d7d7dfe8-c13e-4944-b806-6e207195301c https://jobs.co.uk/job/it-service-desk-team-leader-queens-university-belfast--d7d7dfe8-c13e-4944-b806-6e207195301c Tue, 07 Jul 2026 11:51:55 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | As the IT Service Desk Team Leader, the successful candidate will be responsible for overseeing the daily operations of the University IT Service Desk team, ensuring the delivery of high-quality technical support services to customers. You will lead a team of Computer Assistants, providing guidance, mentoring, and technical expertise to ensure efficient resolution of IT-related issues and exceptional customer service.The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria:Academic or vocational qualifications (e.g. HND/HNC, NVQ 4, Foundation Degree or equivalent in Information Technology, Computer Science or related field); OR Substantial relevant experience. ITIL v4 Foundation certification including a demonstrable working knowledge of IT service management best practices, ideally with experience applying ITIL principles in an operational environment. Significant recent relevant experience working within a large, complex organisation in an IT Service Desk or IT support environment, including: Comprehensive technical knowledge of IT systems, hardware, software, and networking principles. Proven experience le... Permanent