https://jobs.co.uk/job/it-service-desk-team-leader-it-support-team-leader-queens-university-belfast--7bc5492a-ebf1-4a3c-85ec-bf5a093e6b53 RSS feed for IT Service Desk Team Leader (IT Support Team Leader) at Queen's University Belfast. en-gb Tue, 08 Sep 2026 18:45:45 GMT https://jobs.co.uk/job/it-service-desk-team-leader-it-support-team-leader-queens-university-belfast--7bc5492a-ebf1-4a3c-85ec-bf5a093e6b53 https://jobs.co.uk/job/it-service-desk-team-leader-it-support-team-leader-queens-university-belfast--7bc5492a-ebf1-4a3c-85ec-bf5a093e6b53 Tue, 08 Sep 2026 11:52:42 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | About the job:As the IT Service Desk Team Leader, the successful candidate will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring the delivery of high-quality technical support services to customers. She/he will lead a team of Computer Assistants, providing guidance, mentoring, and technical expertise to ensure efficient resolution of IT-related issues and exceptional customer service.About the person:The successful candidate will be able to evidence significant recent relevant experience within an IT Service Desk/IT support environment to include:Academic or vocational qualifications (e.g. HND/HNC, NVQ 4, Foundation Degree or equivalent in Information Technology, Computer Science or related field); OR Substantial relevant experience.Must successfully obtain ITIL v5 Foundation within six months of appointmentSignificant recent relevant experience working within a large, complex organisation in an IT Service Desk or IT support environment, including:Comprehensive technical knowledge of IT systems, hardware, software, and networking principles.Proven experience leading and managing a team within a customer-facing IT support environment, with res... Permanent