IT Service Desk Team Leader (IT Support Team Leader)

About the job:As the IT Service Desk Team Leader, the successful candidate will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring the delivery of high-quality technical support services to customers. She/he will lead a team of Computer Assistants, providing guidance, mentoring, and technical expertise to ensure efficient resolution of IT-related issues and exceptional customer service.About the person:The successful candidate will be able to evidence significant recent relevant experience within an IT Service Desk/IT support environment to include:Academic or vocational qualifications (e.g. HND/HNC, NVQ 4, Foundation Degree or equivalent in Information Technology, Computer Science or related field); OR Substantial relevant experience.Must successfully obtain ITIL v5 Foundation within six months of appointmentSignificant recent relevant experience working within a large, complex organisation in an IT Service Desk or IT support environment, including:Comprehensive technical knowledge of IT systems, hardware, software, and networking principles.Proven experience leading and managing a team within a customer-facing IT support environment, with responsibility for performance management, workload management, objective-setting, and service quality delivery.Experience leading, supervising or managing staff within an IT support environment.This is not an exhaustive list. To be successful at shortlisting stage, please ensure you clearly evidence ..... full job details .....