IT Service Desk Team Leader

About the RoleWe are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients'' IT systems and delivering exceptional technical support.You will act as a key escalation point from 1st and 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your technical knowledge remains current and relevant.Key ResponsibilitiesProvide high-quality technical support, including producing documentation and reportsInstall, configure, maintain and support hardware, operating systems and applicationsMonitor and maintain computer systems, servers and networksSupport system setups and follow technical documentation to resolve issuesAssist with the rollout of new systems and applicationsRespond to support tickets within agreed SLAsManage and prioritise multiple open cases efficientlyEscalate issues to third parties where requiredAct as the direct escalation point from the 1st and 2nd Line Service DeskResolve specialist faults including 4G and VoIP technologiesSupport and mentor 1st and 2nd Line TechniciansMonitor and maintain server backupsParticipate in weekend and out-of-hours support rotaTest and evaluate new technologies as directedSkills and Experience ..... full job details .....