https://jobs.co.uk/job/it-service-desk-team-leader-adapro-talent-partners--986dcc32-df43-4a23-b4f5-2c1c767da9cb RSS feed for IT Service Desk Team Leader at Adapro Talent Partners. en-gb Thu, 06 Aug 2026 18:06:41 GMT https://jobs.co.uk/job/it-service-desk-team-leader-adapro-talent-partners--986dcc32-df43-4a23-b4f5-2c1c767da9cb https://jobs.co.uk/job/it-service-desk-team-leader-adapro-talent-partners--986dcc32-df43-4a23-b4f5-2c1c767da9cb Thu, 06 Aug 2026 11:52:24 GMT Location: City | Salary: 40000.00-40000.00 Annual | Type: Permanent | Adapro Talent Partners are delighted to be partnering a London based Technology Consultancy with their recruitment of an IT Service Desk Team Leader, on a permanent basis. The IT Service Desk Team Leader plays a critical role in ensuring the efficient operation of the IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This role will focus on prompt and effective resolution of IT tickets, distributing them to engineers, to be completed on time and ensure updates are provided to clients. This is a crucial role within the IT Support Team, and will act as a central hub for incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. KEY RESPONSIBILITES Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues. Monitor ticket queues to ensure timely resolution of client issues and adherence to service level agreements (SLAs). Maintain accurate and detailed records of client interactions and update ticket status in the service management system. Assign tickets to technicians based on skil... Permanent