IT Service Desk Team Lead

Reed Technology is partnering with a leading Edinburgh-based organisation to recruit an IT Service Desk Team Lead. This is an excellent opportunity for an experienced IT support professional to lead a small team while remaining hands-on with technical operations and escalated support issues.As the Team Lead, you will oversee the day-to-day delivery of IT support services, mentor Service Desk Analysts, and act as the senior escalation point for complex technical incidents. Key ResponsibilitiesLead, mentor, and develop a small team of IT Support Analysts, fostering a high-performing and customer-focused support function.Serve as the senior 3rd-line escalation resource for complex technical issues, ensuring efficient and effective resolution.Administer and maintain Microsoft Azure, Microsoft 365, Intune, Identity and Access Management (IAM), and Mobile Device Management (MDM) platforms.Take ownership of office IT operations, including device deployment, lifecycle management, asset tracking, and provisioning processes.Promote and implement IT security best practices across systems, user access, devices, and operational processes.Maintain and enhance Jira workflows, technical documentation, and ITIL-aligned service management processes, driving continual improvement and operational efficiency.RequirementsProven experience in a similar Service Desk Team Lead or IT Support leadership role.Demonstrable success in developing support teams and delivering high-quality IT ..... full job details .....