IT Service Desk Team Lead

Role: IT Service Desk Support Lead - RegionalSalary: £36,000 - £40,500Location: Southampton and Field-BasedNetwork IT are supporting a growing organisation within the IT andamp; Innovation directorate, seeking a Senior IT Service Desk Lead to deliver exemplary first line technical support while also leading and developing a regional team of analysts. This role blends hands on technical troubleshooting with people leadership, ensuring colleagues across the region receive high quality, customer focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position.The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements.Role OverviewAs a Senior IT Service Desk Lead, you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery.Key ResponsibilitiesManage, inspire, and develop a regional team of 1st line support analysts, ensuring high quality customer experience and consistent service delivery.Troubleshoot and resolve 1st line technical issues across ..... full job details .....