IT Service Desk Team Lead

Job title: IT Service Desk Team LeadLocation: Head Office (Barrow-In-Furness)Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities:Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues.Manage team workload effectively, prioritising support requests to achieve SLA targets.Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery.Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support.Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency.Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively.Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity.Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up.Produce technical documentation covering installations, configurations, and troubleshooting processes.Provide Management Information (MI) to ..... full job details .....