https://jobs.co.uk/job/it-service-desk-support-engineers-vertex-it-solutions-ltd--13e11855-985b-46d1-9427-fa7e9a1dcf0a RSS feed for IT Service Desk Support Engineers at Vertex I.T. Solutions Ltd. en-gb Sat, 12 Sep 2026 15:59:01 GMT https://jobs.co.uk/job/it-service-desk-support-engineers-vertex-it-solutions-ltd--13e11855-985b-46d1-9427-fa7e9a1dcf0a https://jobs.co.uk/job/it-service-desk-support-engineers-vertex-it-solutions-ltd--13e11855-985b-46d1-9427-fa7e9a1dcf0a Sat, 12 Sep 2026 11:51:09 GMT Location: Scunthorpe | Salary: 30000.00-30000.00 Annual | Type: Permanent | We have a client in the Scunthorpe area who are looking for IT Service Desk Support Engineers 2nd line IT Service Desk Support Salary: £30,000 to £35,000 pending experience5 Days on siteStart date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer''s process and procedures.Positively promote the IT Team to develop the team profile and that of the wider IT function.Participate in internal meetings, as required, to share and develop knowledge and best practice.Provide end to end'' ownership of all incidents and service requests to ensure that problems are resolved effectively.Be proactive and ensure that regular status updates are provided to open tickets.Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.Investigate and resolve common desktop issues ... Permanent