IT Service Desk Support

We are looking for an IT Service Desk Specialist to add and continue to provide high levels of servcie across clients multiple businesses. The duties of the IT Service Desk Specialist include being a reference point for all IT related queries from internal users, ensuring all information is captured into a defined ticket, together with desired outcomes. This also includes managing the support queue, delivery exceptional service when dealing with requests that arrive via a ticket into our ITSM tool, telephone or face to face. The IT Service Desk Specialist will be involved with majority of break/fix IT issues either directly or as an escalation point to our IT Support Technicians. This role is estimated 1st line Support (40%) and to be 2nd and 3rd line support (60%). This may change during busy periods or when working on projects. Responsibilities As an IT Service Desk Specialist your responsibilities will include: Main job duties: Completing allocated tasks to a high standard Supporting with new hardware requests, setup (When required). Completing assigned project work to a high standard. Answering inbound calls, recording IT issue requests within a ticket, with desired outcome and time taken. (During busy periods) Include monitoring, maintenance and improvements of all Servers, Systems. Administration of SharePoint, M365, Entra, Intune. Working on initiatives and improvements to our Halo ITSM Platform Working on Projects and implementations of new IT Systems / Projects for ..... full job details .....