IT Service Desk Manager/IT Team Manager

IT Service Desk Manager/IT Team Manager Location: Near Poole, Dorset (5 days on-site. Friday Afternoon working from home) Salary: £55,000 - £59,000 per annum plus benefits An exciting opportunity has arisen for an experienced IT Service Desk Manager/IT Team Manager to lead and manage a Network Infrastructure team comprising 6 x Service Desk Analysts and 6 x Infrastructure Engineers. This is NOT a hands on'' technical role but a managerial role with a strong emphasis on team mentoring and team leadership. However, candidates wishing to be considered must have a good all-round understanding of IT. The IT Service Desk Manager/IT Team Manager will play a key leadership role in ensuring the delivery of high-quality IT deskside support to approximately 750 users, both on-site and remotely. This position offers the chance to lead and motivate a technical team in a dynamic, hands-on environment. Key experience required is detailed below Candidates wishing to be considered must have managed an IT Service Desk within the last 3 yearsA good all-round knowledge of technology is required (Networks, Servers and Storage Area Networks) but this does not need to be in-depthSome experience of ServiceNowExcellent Team management and Team leadership skills including conducting monthly one to one staff appraisals. Ability to ensure that the IT Service Desk Analysts and Infrastructure Engineers meet their SLAs and KPIs and they provide the highest standard of deskside support to users. Key ..... full job details .....