https://jobs.co.uk/job/it-service-desk-manager-business-stream--c0d3ddda-a127-411e-9985-322076df5320 RSS feed for IT Service Desk Manager at Business Stream. en-gb Wed, 09 Sep 2026 19:16:23 GMT https://jobs.co.uk/job/it-service-desk-manager-business-stream--c0d3ddda-a127-411e-9985-322076df5320 https://jobs.co.uk/job/it-service-desk-manager-business-stream--c0d3ddda-a127-411e-9985-322076df5320 Wed, 09 Sep 2026 11:54:16 GMT Location: Edinburgh | Salary: 45000.00-45000.00 Annual | Type: Permanent | As IT Service Desk Manager, you''ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You''ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with day-to-day technical activities. You''ll help maintain the stability and performance of key business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You''ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience. About you You''ll be a customer-focused and approachable IT professional who enjoys leading others, solving problems and taking ownership through to resolution. You''ll bring a strong technical foundation, a calm and organised approach, and the communication skills to build effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management ... Permanent