IT Service Desk Lead

IT Service Desk Lead Location: Uxbridge (Full-time, On-site) Salary: £30,000 per annum + Benefits Contract: Full Time, Permanent Hours: Monday - Friday, 8:00am 5:00pm (Full-time office based) Driving licence required: Occasional travel to satellite sites About Us: PHD Access is an international award-winning scaffolding and access provider, with a strong focus on delivering innovative solutions that exceed client expectations. In our 35 plus years experience, we have worked on bespoke and high-end projects in the UK, Ireland, Denmark, Dubai and the Bahamas. We are now seeking an experienced and driven IT Service Desk Lead to join our growing IT team. About the Role Reporting to the IT Manager, you will manage the day-to-day running of our IT Service Desk, leading and developing an IT Support Assistant while ensuring high-quality support across the business. This is a hands-on leadership role, you ll oversee daily operations, prioritise workloads, and handle escalated issues, while still escalating procurement, policy, and strategic decisions to the IT Manager. You ll also play a key part in Cyber Essentials audit preparation, security compliance, and shaping our shift towards cloud services. Our IT environment is Microsoft 365 focused with a strong on-premise infrastructure, currently in a hybrid state but progressing towards full cloud adoption. We work in the construction industry, so an understanding of industry-specific tools such as Field View and Autodesk, as well ..... full job details .....