https://jobs.co.uk/job/it-service-desk-lead-manager-red-king-resourcing--fee46b6e-627e-42b8-8c82-84b3f16eaab2 RSS feed for IT Service Desk Lead / Manager at Red King Resourcing. en-gb Fri, 23 Oct 2026 17:48:38 GMT https://jobs.co.uk/job/it-service-desk-lead-manager-red-king-resourcing--fee46b6e-627e-42b8-8c82-84b3f16eaab2 https://jobs.co.uk/job/it-service-desk-lead-manager-red-king-resourcing--fee46b6e-627e-42b8-8c82-84b3f16eaab2 Fri, 23 Oct 2026 11:53:14 GMT Location: City | Salary: 45000.00-45000.00 Annual | Type: Permanent | My well-established MSP client is urgently recruiting for an IT Service Desk Lead / Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base.The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop a high-performing support function.The role will include:Leading the Service Desk team, providing day-to-day guidance, support and mentoring to ensure a consistent, high standard of service.Managing incidents and service requests, ensuring tickets are prioritised, allocated and resolved within agreed SLA targets.Acting as an escalation point for complex technical issues, working closely with technical teams and third-party providers to ensure timely resolution.Monitoring Service Desk performance, including ticket volumes, response and res... Permanent