IT Service Desk Engineer

IT Service Desk Engineer - Swindon - £30,000 to £38,000 - shifts andamp; leadership opportunity Deputy Shift Leader, your move into leadership and more time off! We''re partnering with a dynamic IT operation in Swindon that''s searching for an ambitious IT Service Desk Engineer who''s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests! This is also offered with hybrid working, 1 day per week. As the Deputy Shift Leader, you''ll be the go-to person for escalations, team support, and keeping the service desk running smoothly. What You''ll Be Doing Delivering confident 1st/2nd line support across a busy, enterprise-level environment Owning incidents from start to finish and driving quick, effective resolutions Supporting and guiding junior engineers, helping raise the bar across the team Playing a key role in improving processes, service quality, and team performance What You Bring Strong experience supporting Windows OS and Microsoft 365 Familiarity with enterprise collaboration tools like Teams and SharePoint Confident with Active Directory, user admin, and group policies Networking fundamentals (DNS, DHCP, TCP/IP) Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms Why You''ll Love This Role A real chance to step into ..... full job details .....