IT Service Desk Engineer

Job Title: IT Service Desk EngineerLocation: Lincoln (with occasional travel to other regional offices)Salary: £25,000 - £30,000Why Apply?An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, Full time IT Service Desk Engineer role offers the chance to work within a supportive and forward-thinking IT team, providing vital technical support across multiple office locations.IT Service Desk Engineer ResponsibilitiesAct as the first point of contact for IT support issues via telephone, email and face-to-face interactions.Troubleshoot, diagnose and resolve hardware, software and network-related incidents.Take ownership of incidents through to successful resolution, ensuring excellent customer service throughout.Log, categorise and prioritise support requests using ticketing systems.Escalate complex issues to specialist support teams where required.Support desktop, server and infrastructure environments.Set up user accounts, workstations and IT equipment for new starters.Maintain IT asset registers and equipment records.Review system reports, event logs and technical documentation.IT Service Desk Engineer RequirementsStrong troubleshooting and problem-solving abilities.Excellent communication and customer service skills.Experience working within SLAs and escalation processes.Ability to manage multiple priorities effectively.Technical Skills:Microsoft Windows ..... full job details .....